SHIPPING AND HANDLING

We process your order the day we receive it. Shipments usually leave our warehouse the Next Business Day. You will normally get your order in 3 - 7 business days (depending on how far you are from the warehouse). 

 

RATES

Shipping rates are calculated based on the total amount the products in your cart.  *BASIC SHIPPING is $9.98 for orders totaling less than $49.99. 

  • We offer FREE SHIPPING* on orders totaling $50.00 or more.
  • Individual shipping carrier fees for larger, bulkier items will be charged.  Items will clearly be identified if special delivery is required.  If you have questions contact us at info@westernrockandwater.com

 

SHIPPING

Shipping and Handling fees include packing fees as well as transport costs. We ship with ht USPS, major carriers, or specialty freight carriers depending upon destination address and size/weight of shipment. It is our goal to provide value and service to you, our customer. 

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them if under $50.00 in total product orders. 

 

RETURNS

Returns accepted within 30 days of purchase.  If you are not satisfied with your purchase from Western Rock and Water, you may return the item purchased within 30 days for a refund, or credit. Exceptions to this rule are clearance items, custom orders, and electrical products, and any shipping costs.  Other products that are non-returnable or require special delivery will be clearly marked in the product description. 

 
Items that are not defective must be returned in resaleable condition and in original packaging for a full refund.  Return shipping costs are the responsibility of the customer. 
 

QUESTIONS

Contact us at info@westernrockandwater.com

 

*BASIC SHIPPING applies to orders with a product total of $49.99 or less for delivery to residential addresses only in the 48 continental United States. Oversized/overweight orders that require special delivery by truck or other means do not qualify. 

 

**FREE SHIPPING applies to orders with a product total of $50 or more for delivery to residential addresses only in the 48 continental United States. Oversized/overweight orders that require special delivery by truck or other means do not qualify. 

 


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