TERMS AND CONDITIONS

 

PAYMENTS

CREDIT CARDS - We accept payments by MasterCard, Visa, Discover, and American Express via PayPal.  Please have your credit card ready when ordering. 

CHECKS - Mail-in orders should be accompanied by a check , made payable to Western Rock and Water.  Orders processed 4-7 days after payment is received.

LOCAL DELIVERY / PICK UP - Local delivery / pick up in the San Jose metro area may be available by appointment for bulky or heavy items that require special handling.  A separate fee may apply. 

 

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason... All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Western Rock and Water is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Western Rock and Water.


TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Western Rock and Water shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Western Rock and Water shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Western Rock and Water shall immediately issue a credit to your credit card account in the amount of the charge.

 

RETURN POLICY AND 30 DAY LIMITED GUARANTEE

Returns accepted within 30 days of purchase.  Exceptions to this rule are clearance items, custom orders, and electrical products.  Other products that are non-returnable will be clearly marked in the product description. Items that are not defective must be returned in resalable condition and in original packaging for a full refund or credit.   Return shipping costs are the responsibility of the customer. 

 

Every product you buy from Western Rock and Water is backed first by the product manufacturer's or supplier’s warranty. Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Western Rock and Water will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
 
All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Western Rock and Water or when the product manufactures or distributors return policies supersede ours. 


REBATE COUPONS
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.


WARRANTY LIMITATIONS
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.


LIMITATION OF LIABILITY
In no event shall Western Rock and Water or any of its affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


PROCESSING TIME
Your order is thoroughly reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed review, it is sent to our warehouse for shipment.


TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.


SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL COST of your shipment. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.

 

DISPUTE RESOLUTION

AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURTAND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

You and Western Rock and Water agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from Western Rock and Water by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Santa Clara County,California.

 

QUESTIONS?

Contact us at info@westernrockandwater.com

 

The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

 

*BASIC SHIPPING applies to orders with a product total of $49.99 or less for delivery to residential addresses only in the 48 continental United States. Oversized/overweight orders that require special delivery by truck or other means do not qualify. 

 

**FREE SHIPPING applies to orders with a product total of $50 or more for delivery to residential addresses only in the 48 continental United States. Oversized/overweight orders that require special delivery by truck or other means do not qualify. 


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